Refund policy

How can I get a refund and how long does it take?

- You will have received an email confirming the product(s) you would like to return, with “Refund” appearing over the image of the selected product(s).
- We will refund the total amount of the product on the original method of payment, excluding taxes.
- The refund can only be provided to the person who placed the original order via the method of payment used. The refund will be processed under 15 working days by your bank. The variation in time to complete the process is reliant on your card services and we, unfortunately, are not able to influence this timing.

Will taxes and duties be refunded?
- We offer free delivery for all returns. The cost of taxes and duties paid for the delivery are included in the product refund.
- You may request a refund for your product within 30 days of receiving your order.
- Please follow the procedure outlined in the Returns section of the Shipping & Returns Policy included in your package to return your product by post, and to ensure the return is processed as quickly as possible. We would remind you that it is not possible to provide refunds in our stores.
- The product must be returned in perfect condition, unworn, complete (with all boxes, accessories, protectors, labels, booklets, etc.) and in its original packaging. Once your product has been received, and after verification and validation by our Quality Department, you will receive a refund.